Teguii.net Return Policy
Thank you for shopping at Teguii.net! We want you to be completely satisfied with your purchase. However, we understand that sometimes you may need to return an item. Please read our return policy carefully to ensure a smooth and hassle-free return process.
1. 15-Day Return Policy
You have 15 days from the date of delivery to initiate a return for your purchase. After this period, we regret that we cannot accept any returns.
2. Buyer Pays for Shipping
The buyer is responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe return of the product.
3. Condition of Items
All returned items must be in new, unused condition, with the original packaging and tags intact. We cannot accept returns for products that show signs of wear, damage, or any alteration.
4. Initiation of Return Request
Before returning the item, the buyer must start the return process by contacting our support staff. They will guide you through the steps and provide you with a Return Authorization Number (RAN), which is required for processing your return.
5. Approval of Return
Please wait for our support staff to review and approve your return request before sending the item back to us. Items received without prior approval may not be accepted.
6. Handling and Stocking Fee
A 10% handling and stocking fee may be applied to all returns. This fee helps us cover the costs associated with processing the return and restocking the item.
Return Instructions
1. Contact our support staff at info@teguii.net to initiate the return process and obtain a return approval.
2. Carefully package the item with its original packaging and tags to prevent damage during transit.
3. Ship the item to the address provided by our support staff.
Refund or Exchange
Once we receive and inspect the returned item and ensure it meets our return policy criteria, we will process the refund or exchange according to your preference. Please note that the original shipping costs are non-refundable.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our support staff immediately. We will arrange a return or replacement at no extra cost to you.
Please be aware that this return policy applies only to purchases made directly from Teguii.net. For items purchased through authorized retailers or other channels, their respective return policies will govern the return process.
If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team. Thank you for choosing Teguii.net, and we hope you have a pleasant shopping experience with us!
What is the return address for product returns?
P.O Box Elk Grove, CA 95758. NUMBER OF BOX 580790.
Can customers return items that have been opened and used?
Yes but items must be in excellent, like new condition.
Support Information
What is the best way to contact you and your team for customer support and returns? The best way to contact our support team is info@teguii.net